The consulting and web development agency Mediakod is migrating all its customers’ domain names to Infomaniak in order to optimise its costs and simplify its portfolio management.

Objective: to centralise the management of hundreds of domains

Since its creation in 2012, Mediakod has worked with large organisations as well as with the public administration of Wallonia in Belgium and elsewhere. The agency has experimented with several service providers for the management of a large number of domain names.

  • An initial collaboration with OVH proved unsuitable. The quality of service and the administrative burden became incompatible with the growth of the agency.
  • The company then switched to Gandi, via their reseller programme, but a significant price increase without the provision of any additional services prompted Mediakod to look for a more reliable alternative.
  • At the same time, the agency received good feedback concerning collaboration with Infomaniak, both in terms of management of .BE domains and the quality of its Mail Service, as well as for its more attractive prices.
  • Keen to support more sustainable digital technology and faced with growing demand for sovereign messaging services, Mediakod finally decided to migrate all its managed domains to Infomaniak.

Why Infomaniak?

According to Vincent Bachely, CEO of the Mediakod agency, Infomaniak is the most competitive technology provider:

Compared to our previous providers, managing contacts and transfers is much simpler thanks to a clear interface. Even without the reseller programme, prices are very competitive.

He also highlights the quality of the support:

We benefit from reactive and effective support by email and phone. Above all, Infomaniak offers a communication channel dedicated to resellers, which is a game-changer.

The challenges ahead

  • Migrating hundreds of domain names in batches to manage them centrally.
  • Optimising costs and administration (DNS, domains, related services).
  • Deploying a sovereign email solution, with intuitive collaborative tools to support customers through the transition.

A sovereign collaborative ecosystem that connects to the customers’ domains in a single click

Within the agency, every new project begins almost systematically with two key steps: registering a domain name and setting up email accounts. Infomaniak simplifies this set-up thanks to seamless integration:

  • Fast account creation and autonomous user onboarding
  • Centralised management of shared contacts and calendars
  • Email encryption option for sharing sensitive business information
  • Harmonised email signatures to ensure a consistent brand image
  • Dedicated mobile app to ensure a secure end-to-end experience

The Infomaniak ecosystem also makes it possible to take advantage of additional services such as a range of web hosting solutions and kSuite, a suite of collaborative tools. Among other things, it provides online storage space, an instant messaging service, integrated sovereign AI to boost day-to-day productivity and other tools designed to foster teamwork. Migration from other providers is made easy and data is synchronised in just a few clicks across all devices.

Everything is configured automatically from the domain name and linked to a centralised billing system in the admin console. This saves time while ensuring consistency and efficiency for both the agency and its customers.

With Infomaniak, we are also strengthening good cybersecurity practices among our customers. For example, we systematise the use of kPaste to exchange sensitive information with them and encourage them to use this service in their activities. – Vincent Bachely, CEO of Mediakod

Implementation of migration

Seamless and secure batch transfer

The process for transferring domains in batches is very clear and efficient. It really saves time and offers greater peace of mind compared to what we have experienced in the past. – Vincent Bachely, CEO of Mediakod

To migrate the domains, Mediakod used Infomaniak’s transfer wizard. After retrieving the transfer codes from Gandi, it was simply a question of importing a CSV file containing the domain names and their codes into the tool. The wizard then automated the transfer steps while providing real-time monitoring of the status of each domain. Infomaniak also provides practical guides to make it easier to obtain authorisation codes from the main registries.

A management console designed for agencies

The team quickly familiarised itself with the Infomaniak admin console, which centralises all services linked to customer domains in a secure space. Thanks to a clear and standardised onboarding process, the teams become more efficient while ensuring transparency and autonomy for customers.

The Infomaniak console also provides practical monitoring and maintenance tools. For example, the Mediakod team can easily check and update the contact information linked to the domains – a key step during transfers, especially to ensure that the WHOIS is updated.

Assigning the database of existing contacts saves a lot of time. – Vincent Bachely, CEO of Mediakod

Advanced features such as search by service type, multi-account navigation and DNS tagging (in particular to mark those not to be renewed) allow the team to work more efficiently and enjoy greater clarity in a multi-customer environment.

Mediakod also relies on the automation of domain management via API:

We’re really happy to see that Infomaniak now offers DNS management via API. This gives us new options to automate and simplify the management of our customers’ domains even further. – Vincent Bachely, CEO of Mediakod

Results achieved

  • Improved support: reduced response times and improved customer satisfaction.
  • Simplified workflow: a clear interface to manage all customers and services.
  • Increased profitability: among the most competitive prices for domain names and up to 35% discount on customer products or cashback system on own services via the reseller programme.
  • Sovereign collaborative tools with kSuite: well thought-out products for companies with useful features designed to increase efficiency and which meet the challenges of digital sovereignty.

Infomaniak isn’t just a supplier: it’s a strategic partner that shares our vision of responsible digital technology. Its tangible commitment to sustainability and exemplary ethics reinforces our shared ambition to create a positive impact both for our customers and for the planet. – Vincent Bachely, CEO of Mediakod

Further information