The world leader in immersive entertainment, Dreamscape has chosen the Infomaniak ticketing service solution for its European centre in Geneva. Do you want to climb on a dragon’s back? Explore a distant planet? Attempt to survive an uprising in 1850? If you’re not afraid of speed or heights, then purchase your ticket for Dreamscape Geneva.
“The Dreamscape ticket office is the key touchpoint that helps immerse people in the adventure”. Ronald Menzel, CSO of Dreamscape
Select your avatar and plunge into the heart of the adventure
Boasting a retro futuristic look, its terminal is the only place in Europe offering these ultra-immersive experiences. Embody the avatar of your choice and travel on a spaceship together with other explorers, go back in time or fly over canyons, buffeted by the air as it flows over the wings of your dragon. The free-roaming nature of the experience makes each exploration unique.
Somewhere between the worlds of Star Wars, Disney and Jules Vernes, the Dreamscape centre plunges visitors into adventure from the very outset.
Sight, smell, touch, hearing: experience memorable sensory and emotional entertainment that has even won over the major Hollywood studios.
The immersion begins from the moment you purchase a ticket
The experience begins with the physical interactions with Dreamscape and its trademark world.
Adventurers explore worlds, smell, take hold of objects and use them. But the journey starts with the reception – or onboarding – process, the arrival in a decor that is out of time and the experience on the dreamscapegeneva.com website where everything begins with the purchase of a ticket: the starting point for the adventure!
Dreamscape wants to incorporate its ticketing service at every level of the user journey and thus of the narration. The ticket is part of the scenario of each experience. Participation in numerous micro-events also needs to be managed while maintaining the immersion in the Dreamscape experience.
The challenge
- To manage participation in different micro-events (up to 20/30/40 events per day).
- To create a Dreamscape look and feel on the website to enhance the immersion in the experience.
- To extend the Dreamscape experience to the customer reception (onboarding) phase with their tickets.
The Infomaniak ticketing service chosen for its flexibility and integrability
In collaboration with Dreamscape, the Infomaniak developers have adapted the ticketing service to prolong and personalise the customer experience down to the smallest detail. Following the launch of the Infomaniak Events portal, this new stage of development will benefit everyone using the solution.
A user interface adapted to the micro-events
The Infomaniak ticketing service is constantly evolving to handle the new types of event, such streamed performances, VOD replays, etc. It usually manages one or two successive events per day and per organiser.
“Dreamscape embodies a new type of event and the Infomaniak ticketing service has evolved in response to these new formats.” Laurent Thévin, Business Manager Ticketing at Infomaniak
To meet Dreamscape’s needs, Infomaniak has developed its solution so that it can manage several separate events at the same time, handling several sessions every hour for groups of 4/6/8 people, non-stop 7 days a week.
Personalised integration creates a complete user experience
“Dreamscape wants to reach the public at every stage of the user journey.” Ronald Menzel, CSO of Dreamscape
The booking experience via the ticketing service has been revised in order to immerse the public in the adventure as soon as they visit the Dreamscape website. The booking calendar displays the participant counters in the form of capsules with indicator lights. Customers can choose their “departure” according to the places available. We no longer talk about events or door opening times, but of check-in and journey. This wording is echoed in each interaction with the ticketing service. It appears in the confirmation email, which has been redesigned with an illustration and a personalised font to reflect the corporate branding.
The Infomaniak API facilitates continuity with the Dreamscape ecosystem
“The Infomaniak API makes it possible to remain immersed in the Dreamscape world, even during the access control phase. On arriving, customers scan their tickets directly in the Dreamscape interface without having to leave it. It is at this point that they can select the avatar they will embody during their adventure.” Gaël Birman, Infomaniak ticketing service Analyst and Developer.
Working with Infomaniak solutions
How did collaboration with the Infomaniak team go?
Geneva is destined to be the Dreamscape R&D centre. In our collaboration, we noted that there is genuine curiosity at Infomaniak with regard to new things. Against this backdrop, we can rely on an excellent understanding and the fluidity of the discussions with the development team. This is really valuable for us.
How has the implementation of the ticketing service solution gone?
We worked for weeks upstream in order to create the basic functions we need. Deployment in the field then enabled us to test and make requests to the support team or specific adjustment requests (periods open for bookings, for example). We worked hand in hand until we achieved the final operating result in the Dreamscape centre as soon as it opened and this collaboration is naturally continuing.
What are the elements “you couldn’t do without”?
“The relational aspect, the interest in developing specific functions, the values, the local side: all these elements brought us closer to Infomaniak.” Ronald Menzel, CSO of Dreamscape
Steven Spielberg, Hans Zimmer, Warner Bros. : Hollywood is driving this revolution in the field of entertainment
“We create entertainment that is impossible to reproduce anywhere else than at Dreamscape. Our experiences encourage people to get outside their homes again, to go to our centres in person and begin exploring again.” Ronald Menzel, CSO of Dreamscape
If major names are funding the company or taking a close look at it, it’s because it embodies the future of entertainment. The boom in online business and dematerialised content has led to shopping centres and cinemas becoming deserted.
Dreamscape provides a response to bring people back. It combines the narrative power of cinema, the sensory intensity of amusement parks and the interactivity of video games. In short, it is what the public has been waiting for for a very long time, and today it is no longer a utopian vision.
Further information
- Book an adventure with Dreamscape Geneva
- Discover the Infomaniak online ticketing service.
- Discover Infomaniak Events, the calendar of events powered by the Infomaniak ticketing service
Vous aimerez aussi...
Our customer support is improving thanks to a software package created by our developers
Friday January 27th, 2023
Case study: Okam uses the Infomaniak Public Cloud to accompany SMEs in their digital transformation
Monday December 5th, 2022
Case study: Idéative develops the resilient digital ecosystem of the CHUV
Thursday October 27th, 2022
kDrive: online collaboration on Microsoft Word, Excel and PowerPoint documents
Thursday October 13th, 2022
Auch interessant...
Our customer support is improving thanks to a software package created by our developers
Friday January 27th, 2023
Case study: Okam uses the Infomaniak Public Cloud to accompany SMEs in their digital transformation
Monday December 5th, 2022
Case study: Idéative develops the resilient digital ecosystem of the CHUV
Thursday October 27th, 2022
kDrive: online collaboration on Microsoft Word, Excel and PowerPoint documents
Thursday October 13th, 2022
Case study: Nako is modernising its data backup and cybersecurity offer with Swiss Backup
Monday August 15th, 2022
The Infomaniak Email Service is evolving, centralising security and user management
Thursday August 4th, 2022
Engineering ladder: Infomaniak promotes personal fulfilment and career growth for developers
Thursday July 14th, 2022
Partner programme (B2B): become a reseller of Infomaniak services to develop your business
Friday March 25th, 2022
Case study: Axium IT creating a new IaaS offering to migrate customers to Infomaniak’s Public Cloud
Friday February 4th, 2022
Octree is accelerating the adoption of digital participatory democracy with the Infomaniak Public Cloud
Friday November 19th, 2021
Case study: Deeplink is migrating its AI platform from AWS to the Infomaniak Public Cloud
Friday October 1st, 2021
Public Cloud: Infomaniak is launching a sovereign alternative to the GAFAM group at very aggressive rates
Tuesday September 28th, 2021
Events streaming: Théâtre Confiture becomes an innovation laboratory for Infomaniak Tickets
Thursday July 8th, 2021
Webmail that’s 100% independent: Infomaniak offers a unique alternative to GAFAM
Thursday May 20th, 2021
kMeet: the local alternative to Microsoft Teams and Zoom becomes more powerful
Tuesday May 11th, 2021
Datacenter security: how does Infomaniak protect itself against the worst-case scenarios?
Thursday March 18th, 2021
Control over data: data centres are the cornerstones of Infomaniak’s independence
Friday March 5th, 2021
Infomaniak × École 42 Lausanne: free local developer training for world-class skills
Friday January 22nd, 2021
Roadmap 2021: Infomaniak accelerates the development of its independent technology
Tuesday December 8th, 2020
Engineers, whistleblowers, ethical hackers… this is how Infomaniak protects your URL data
Monday November 9th, 2020
Encrypted email address: Infomaniak supports HIN for professionals dealing with health-related issues
Monday September 7th, 2020
kMeet, which is still free of charge, gets a makeover and now features moderation and recording
Monday September 7th, 2020
Swiss Made Software: building the technological alternative in the heart of Europe
Wednesday August 26th, 2020
One single password to manage everything: Infomaniak’s continuing its simplification process
Friday August 14th, 2020
Infomaniak 2020 Roadmap: a genuine alternative to the Big Five tech companies
Friday February 21st, 2020
9 reasons to choose Infomaniak to store your data and ensure data confidentiality
Monday February 3rd, 2020
Introducing kDrive: Switzerland’s first collaborative storage solution for SMEs and individuals
Friday December 20th, 2019
Black Friday: Infomaniak is clear – the planet is not something to haggle over
Friday November 29th, 2019
Infomaniak makes life easier for domain name owners and purchasers through bulk transfer
Monday September 23rd, 2019
Application hosting: an on-demand infrastructure to host a public service (case study)
Wednesday September 4th, 2019
How to create a Google Analytics goal for monitoring subscriptions to a newsletter
Friday August 16th, 2019
Web hosting with DIVI: free access to all WordPress themes by Elegant Themes
Thursday June 27th, 2019
Jelastic Cloud: the easy alternative to Amazon Web Services and Google Cloud Platform
Wednesday May 15th, 2019
Infomaniak makes your sites even more secure with Patchman Security Scanner
Friday February 22nd, 2019
Infomaniak launches SwissTransfer, the Swiss high-capacity alternative to WeTransfer
Friday February 15th, 2019
Speed up the page load time of your website anywhere in the world with Fast Anycast DNS
Friday February 1st, 2019
Guest Manager: the one-stop event organisation solution is now more powerful than ever before
Friday January 18th, 2019
Swiss Backup, the Swiss backup solution for Windows, Mac, Linux, iOS and Android
Thursday November 29th, 2018
Infomaniak Sync: the Android app to sync your WorkSpace calendars and contacts
Friday November 9th, 2018
DebConf18 in Taiwan: Infomaniak contributes to Open Source at the highest level
Tuesday October 16th, 2018
WorkSpace 3: the new generation of Swiss Webmail is evolving with its users
Friday September 14th, 2018
Infomaniak launches Jelastic Cloud: the Swiss PaaS platform for developers and businesses
Tuesday September 4th, 2018
ISO 27001: Infomaniak stands out for its optimal management of information security
Friday August 3rd, 2018
Invitation management service: Infomaniak launches a tool for organising your events
Friday July 27th, 2018
Create an on-line store: e-commerce sites are becoming increasingly popular
Wednesday March 21st, 2018
How to create a VPN in Switzerland with a Synology NAS, hosted with Infomaniak
Thursday March 15th, 2018
Infomaniak integrates the European General Data Protection Regulation – GDPR
Tuesday February 6th, 2018
Is your WordPress site not yet in https format? Here is how to enable it
Wednesday November 15th, 2017
5 concrete, simple recommendations for increasing your open rate – Email Marketing
Friday April 28th, 2017
Starting 4 April, your admin console interface is going to be gradually evolving
Thursday March 30th, 2017
Transfer a domain without interrupting the operation of your emails and Internet sites
Monday March 20th, 2017
The Rolex Grand Slam organiser sends its newsletters with Infomaniak: Interview
Thursday November 24th, 2016
A specialized partner of Solar Impulse, Infomaniak is actively involved in the adventure
Tuesday June 16th, 2015
Sync your contacts and calendars (even more easily) with the Infomaniak WorkSpace
Tuesday May 5th, 2015
Install Joomla, ownCloud, phpBB, and more… in just a few clicks with Infomaniak hostings
Friday January 23rd, 2015
Rencontres du Management Durable (Sustainable Management Meetings) at the CCIG
Friday June 20th, 2014
The new “Mon Site Facile” tool: easy web site creation in just a few clicks of the mouse
Friday February 28th, 2014
We also suggest...
Our customer support is improving thanks to a software package created by our developers
Friday January 27th, 2023
Case study: Okam uses the Infomaniak Public Cloud to accompany SMEs in their digital transformation
Monday December 5th, 2022
Case study: Idéative develops the resilient digital ecosystem of the CHUV
Thursday October 27th, 2022
kDrive: online collaboration on Microsoft Word, Excel and PowerPoint documents
Thursday October 13th, 2022
Case study: Nako is modernising its data backup and cybersecurity offer with Swiss Backup
Monday August 15th, 2022
The Infomaniak Email Service is evolving, centralising security and user management
Thursday August 4th, 2022
Engineering ladder: Infomaniak promotes personal fulfilment and career growth for developers
Thursday July 14th, 2022
Partner programme (B2B): become a reseller of Infomaniak services to develop your business
Friday March 25th, 2022
Case study: Axium IT creating a new IaaS offering to migrate customers to Infomaniak’s Public Cloud
Friday February 4th, 2022
Octree is accelerating the adoption of digital participatory democracy with the Infomaniak Public Cloud
Friday November 19th, 2021
Case study: Deeplink is migrating its AI platform from AWS to the Infomaniak Public Cloud
Friday October 1st, 2021
Public Cloud: Infomaniak is launching a sovereign alternative to the GAFAM group at very aggressive rates
Tuesday September 28th, 2021
Events streaming: Théâtre Confiture becomes an innovation laboratory for Infomaniak Tickets
Thursday July 8th, 2021
Webmail that’s 100% independent: Infomaniak offers a unique alternative to GAFAM
Thursday May 20th, 2021
kMeet: the local alternative to Microsoft Teams and Zoom becomes more powerful
Tuesday May 11th, 2021
Datacenter security: how does Infomaniak protect itself against the worst-case scenarios?
Thursday March 18th, 2021
Control over data: data centres are the cornerstones of Infomaniak’s independence
Friday March 5th, 2021
Infomaniak × École 42 Lausanne: free local developer training for world-class skills
Friday January 22nd, 2021
Roadmap 2021: Infomaniak accelerates the development of its independent technology
Tuesday December 8th, 2020
Engineers, whistleblowers, ethical hackers… this is how Infomaniak protects your URL data
Monday November 9th, 2020
Encrypted email address: Infomaniak supports HIN for professionals dealing with health-related issues
Monday September 7th, 2020
kMeet, which is still free of charge, gets a makeover and now features moderation and recording
Monday September 7th, 2020
Swiss Made Software: building the technological alternative in the heart of Europe
Wednesday August 26th, 2020
One single password to manage everything: Infomaniak’s continuing its simplification process
Friday August 14th, 2020
Infomaniak 2020 Roadmap: a genuine alternative to the Big Five tech companies
Friday February 21st, 2020
9 reasons to choose Infomaniak to store your data and ensure data confidentiality
Monday February 3rd, 2020
Introducing kDrive: Switzerland’s first collaborative storage solution for SMEs and individuals
Friday December 20th, 2019
Black Friday: Infomaniak is clear – the planet is not something to haggle over
Friday November 29th, 2019
Infomaniak makes life easier for domain name owners and purchasers through bulk transfer
Monday September 23rd, 2019
Application hosting: an on-demand infrastructure to host a public service (case study)
Wednesday September 4th, 2019
How to create a Google Analytics goal for monitoring subscriptions to a newsletter
Friday August 16th, 2019
Web hosting with DIVI: free access to all WordPress themes by Elegant Themes
Thursday June 27th, 2019
Jelastic Cloud: the easy alternative to Amazon Web Services and Google Cloud Platform
Wednesday May 15th, 2019
Infomaniak makes your sites even more secure with Patchman Security Scanner
Friday February 22nd, 2019
Infomaniak launches SwissTransfer, the Swiss high-capacity alternative to WeTransfer
Friday February 15th, 2019
Speed up the page load time of your website anywhere in the world with Fast Anycast DNS
Friday February 1st, 2019
Guest Manager: the one-stop event organisation solution is now more powerful than ever before
Friday January 18th, 2019
Swiss Backup, the Swiss backup solution for Windows, Mac, Linux, iOS and Android
Thursday November 29th, 2018
Infomaniak Sync: the Android app to sync your WorkSpace calendars and contacts
Friday November 9th, 2018
DebConf18 in Taiwan: Infomaniak contributes to Open Source at the highest level
Tuesday October 16th, 2018
WorkSpace 3: the new generation of Swiss Webmail is evolving with its users
Friday September 14th, 2018
Infomaniak launches Jelastic Cloud: the Swiss PaaS platform for developers and businesses
Tuesday September 4th, 2018
ISO 27001: Infomaniak stands out for its optimal management of information security
Friday August 3rd, 2018
Invitation management service: Infomaniak launches a tool for organising your events
Friday July 27th, 2018
Create an on-line store: e-commerce sites are becoming increasingly popular
Wednesday March 21st, 2018
How to create a VPN in Switzerland with a Synology NAS, hosted with Infomaniak
Thursday March 15th, 2018
Infomaniak integrates the European General Data Protection Regulation – GDPR
Tuesday February 6th, 2018
Is your WordPress site not yet in https format? Here is how to enable it
Wednesday November 15th, 2017
5 concrete, simple recommendations for increasing your open rate – Email Marketing
Friday April 28th, 2017
Starting 4 April, your admin console interface is going to be gradually evolving
Thursday March 30th, 2017
Transfer a domain without interrupting the operation of your emails and Internet sites
Monday March 20th, 2017
The Rolex Grand Slam organiser sends its newsletters with Infomaniak: Interview
Thursday November 24th, 2016