The Swiss start-up, Deeplink, based at the EPFL, is currently revolutionising the interaction between companies and their customers. To accompany its rapid growth and ensure data protection, this gem of a company has decided to place its trust in the new on-demand infrastructure from Infomaniak. For several months, the Infomaniak cloud has driven the entire artificial intelligence platform operated by Deeplink.ai.
Deeplink.ai: Welcome to the future of customer interaction
How much time do we spend waiting on the telephone when we call a company or a public service? It’s always too long, isn’t it? Whether you are a company employee or a customer, you sometimes spend hours resolving a request for assistance or an IT problem or simply finding the right answers to your questions. With the generalisation of online services, which inevitably increases the number of users, companies and public administrations are faced with an increasing number of difficulties. The company Deeplink.ai provides a future-oriented solution which is the very foundation of its success.
Virtual operatives endowed with artificial intelligence
To provide an effective response to this problem, Deeplink has developed an AI platform in the form of a SaaS (Software as a Service) in order to create virtual operatives with no IT knowledge.
“Our technology resolves the main difficulties which are inevitably encountered in this sector. To simplify the acquisition of training data, a process which is often long and difficult, we have developed an ultra-quick data collection system incorporated directly into the platform. This results in an almost immediate ROI (at this scale, of course), as it takes only a few weeks or even only a few days, to deploy an operative effectively.” Jérôme Berthier, CEO of Deeplink.ai
Making the life of all users easier
Deeplink.ai technology adapts to all configurations in the field. It facilitates the management of multi-chatbots (possibility of having one virtual assistant per department but a single point of entry for the end user). It also successfully manages multi-language, a key consideration for Switzerland or Belgium, for example.
Infomaniak Public Cloud: a sign of confidence when working with banks and public administrations
The banking sector and administrative services are showing increasing interest in virtual assistants such as those provided by Deeplink.
Guaranteeing data confidentiality
“There are very few companies in this sector capable of hosting this type of customer, as they are not necessarily able to ensure data sovereignty. That is precisely what we offer our customers. With Infomaniak, the artificial intelligence platform and the data are stored solely in Switzerland.” Jérôme Berthier
Need for a scalable and competitive infrastructure
“We had to find an IaaS-type infrastructure capable of assuming an increasing load while benefiting from highly competitive rates. This is an essential consideration for a start-up, and in particular for Deeplink as all the activity takes place in the cloud.” Jérôme Berthier
To operate its AI platform, Deeplink has deployed its entire architecture in the Infomaniak cloud infrastructure. From a technical standpoint, Deeplink.ai is based on an API micro-services architecture. The service uses JavaScript, Vue.Js and Typescript technologies for the front-end and python for the back-end. The databases are PostgreSQL. Deeplink.ai employs both a conventional infrastructure, with CPUs and memory, and a more specific system of GPUs for its artificial intelligence motors. Naturally, it can resize its resources according to requirements and the growth of its businesses.
Easy migration from AWS to the Infomaniak Public Cloud
For Deeplink, the first challenge was to acquire a “dockerised” platform in order to resize the infrastructure more easily if required. Another challenge was to test the elasticity of our storage solutions and the increasing load on our GPUs:
“Infomaniak immediately grasped the challenges facing us as a start-up. We benefited from support when migrating from AWS and everything ran smoothly. That is what I enjoy most about my relationship with the people in the team. Despite their success, they remain reactive and committed to their customers. It’s not a particularly attractive word on a sales brochure, but I really feel as if I have a “partner” with me.” Jérôme Berthier
Public Cloud: an independent IaaS solution that moves with the times
With kDrive, Infomaniak Public Cloud is the most keenly anticipated launch in the history of Infomaniak. Companies perform a vast migration to the cloud and demand for an independent infrastructure on demand (IaaS) is soaring. The Infomaniak cloud infrastructure is already capable of meeting the vast majority of the requirements expressed by companies and will continue evolving in order to satisfy the needs of companies and public administrations.
Find out more
Vous aimerez aussi...
Case study: Okam uses the Infomaniak Public Cloud to accompany SMEs in their digital transformation
Monday December 5th, 2022
Case study: Idéative develops the resilient digital ecosystem of the CHUV
Thursday October 27th, 2022
kDrive: online collaboration on Microsoft Word, Excel and PowerPoint documents
Thursday October 13th, 2022
Auch interessant...
Case study: Okam uses the Infomaniak Public Cloud to accompany SMEs in their digital transformation
Monday December 5th, 2022
Case study: Idéative develops the resilient digital ecosystem of the CHUV
Thursday October 27th, 2022
kDrive: online collaboration on Microsoft Word, Excel and PowerPoint documents
Thursday October 13th, 2022
Case study: Nako is modernising its data backup and cybersecurity offer with Swiss Backup
Monday August 15th, 2022
The Infomaniak Email Service is evolving, centralising security and user management
Thursday August 4th, 2022
Engineering ladder: Infomaniak promotes personal fulfilment and career growth for developers
Thursday July 14th, 2022
Partner programme (B2B): become a reseller of Infomaniak services to develop your business
Friday March 25th, 2022
Case study: Axium IT creating a new IaaS offering to migrate customers to Infomaniak’s Public Cloud
Friday February 4th, 2022
Octree is accelerating the adoption of digital participatory democracy with the Infomaniak Public Cloud
Friday November 19th, 2021
Public Cloud: Infomaniak is launching a sovereign alternative to the GAFAM group at very aggressive rates
Tuesday September 28th, 2021
Events streaming: Théâtre Confiture becomes an innovation laboratory for Infomaniak Tickets
Thursday July 8th, 2021
Webmail that’s 100% independent: Infomaniak offers a unique alternative to GAFAM
Thursday May 20th, 2021
kMeet: the local alternative to Microsoft Teams and Zoom becomes more powerful
Tuesday May 11th, 2021
Datacenter security: how does Infomaniak protect itself against the worst-case scenarios?
Thursday March 18th, 2021
Control over data: data centres are the cornerstones of Infomaniak’s independence
Friday March 5th, 2021
Infomaniak × École 42 Lausanne: free local developer training for world-class skills
Friday January 22nd, 2021
Roadmap 2021: Infomaniak accelerates the development of its independent technology
Tuesday December 8th, 2020
Engineers, whistleblowers, ethical hackers… this is how Infomaniak protects your URL data
Monday November 9th, 2020
Encrypted email address: Infomaniak supports HIN for professionals dealing with health-related issues
Monday September 7th, 2020
kMeet, which is still free of charge, gets a makeover and now features moderation and recording
Monday September 7th, 2020
Swiss Made Software: building the technological alternative in the heart of Europe
Wednesday August 26th, 2020
One single password to manage everything: Infomaniak’s continuing its simplification process
Friday August 14th, 2020
Infomaniak 2020 Roadmap: a genuine alternative to the Big Five tech companies
Friday February 21st, 2020
WordPress – global success driven by the efforts of an open-source community
Friday February 21st, 2020
9 reasons to choose Infomaniak to store your data and ensure data confidentiality
Monday February 3rd, 2020
Introducing kDrive: Switzerland’s first collaborative storage solution for SMEs and individuals
Friday December 20th, 2019
Black Friday: Infomaniak is clear – the planet is not something to haggle over
Friday November 29th, 2019
Infomaniak makes life easier for domain name owners and purchasers through bulk transfer
Monday September 23rd, 2019
Application hosting: an on-demand infrastructure to host a public service (case study)
Wednesday September 4th, 2019
How to create a Google Analytics goal for monitoring subscriptions to a newsletter
Friday August 16th, 2019
Web hosting with DIVI: free access to all WordPress themes by Elegant Themes
Thursday June 27th, 2019
Jelastic Cloud: the easy alternative to Amazon Web Services and Google Cloud Platform
Wednesday May 15th, 2019
Infomaniak makes your sites even more secure with Patchman Security Scanner
Friday February 22nd, 2019
Infomaniak launches SwissTransfer, the Swiss high-capacity alternative to WeTransfer
Friday February 15th, 2019
Speed up the page load time of your website anywhere in the world with Fast Anycast DNS
Friday February 1st, 2019
Guest Manager: the one-stop event organisation solution is now more powerful than ever before
Friday January 18th, 2019
Swiss Backup, the Swiss backup solution for Windows, Mac, Linux, iOS and Android
Thursday November 29th, 2018
Infomaniak Sync: the Android app to sync your WorkSpace calendars and contacts
Friday November 9th, 2018
DebConf18 in Taiwan: Infomaniak contributes to Open Source at the highest level
Tuesday October 16th, 2018
WorkSpace 3: the new generation of Swiss Webmail is evolving with its users
Friday September 14th, 2018
Infomaniak launches Jelastic Cloud: the Swiss PaaS platform for developers and businesses
Tuesday September 4th, 2018
ISO 27001: Infomaniak stands out for its optimal management of information security
Friday August 3rd, 2018
Invitation management service: Infomaniak launches a tool for organising your events
Friday July 27th, 2018
Create an on-line store: e-commerce sites are becoming increasingly popular
Wednesday March 21st, 2018
How to create a VPN in Switzerland with a Synology NAS, hosted with Infomaniak
Thursday March 15th, 2018
Infomaniak integrates the European General Data Protection Regulation – GDPR
Tuesday February 6th, 2018
Is your WordPress site not yet in https format? Here is how to enable it
Wednesday November 15th, 2017
5 concrete, simple recommendations for increasing your open rate – Email Marketing
Friday April 28th, 2017
Starting 4 April, your admin console interface is going to be gradually evolving
Thursday March 30th, 2017
Transfer a domain without interrupting the operation of your emails and Internet sites
Monday March 20th, 2017
The Rolex Grand Slam organiser sends its newsletters with Infomaniak: Interview
Thursday November 24th, 2016
A specialized partner of Solar Impulse, Infomaniak is actively involved in the adventure
Tuesday June 16th, 2015
Sync your contacts and calendars (even more easily) with the Infomaniak WorkSpace
Tuesday May 5th, 2015
Install Joomla, ownCloud, phpBB, and more… in just a few clicks with Infomaniak hostings
Friday January 23rd, 2015
Rencontres du Management Durable (Sustainable Management Meetings) at the CCIG
Friday June 20th, 2014
The new “Mon Site Facile” tool: easy web site creation in just a few clicks of the mouse
Friday February 28th, 2014
We also suggest...
Case study: Okam uses the Infomaniak Public Cloud to accompany SMEs in their digital transformation
Monday December 5th, 2022
Case study: Idéative develops the resilient digital ecosystem of the CHUV
Thursday October 27th, 2022
kDrive: online collaboration on Microsoft Word, Excel and PowerPoint documents
Thursday October 13th, 2022
Case study: Nako is modernising its data backup and cybersecurity offer with Swiss Backup
Monday August 15th, 2022
The Infomaniak Email Service is evolving, centralising security and user management
Thursday August 4th, 2022
Engineering ladder: Infomaniak promotes personal fulfilment and career growth for developers
Thursday July 14th, 2022
Partner programme (B2B): become a reseller of Infomaniak services to develop your business
Friday March 25th, 2022
Case study: Axium IT creating a new IaaS offering to migrate customers to Infomaniak’s Public Cloud
Friday February 4th, 2022
Octree is accelerating the adoption of digital participatory democracy with the Infomaniak Public Cloud
Friday November 19th, 2021
Public Cloud: Infomaniak is launching a sovereign alternative to the GAFAM group at very aggressive rates
Tuesday September 28th, 2021
Events streaming: Théâtre Confiture becomes an innovation laboratory for Infomaniak Tickets
Thursday July 8th, 2021
Webmail that’s 100% independent: Infomaniak offers a unique alternative to GAFAM
Thursday May 20th, 2021
kMeet: the local alternative to Microsoft Teams and Zoom becomes more powerful
Tuesday May 11th, 2021
Datacenter security: how does Infomaniak protect itself against the worst-case scenarios?
Thursday March 18th, 2021
Control over data: data centres are the cornerstones of Infomaniak’s independence
Friday March 5th, 2021
Infomaniak × École 42 Lausanne: free local developer training for world-class skills
Friday January 22nd, 2021
Roadmap 2021: Infomaniak accelerates the development of its independent technology
Tuesday December 8th, 2020
Engineers, whistleblowers, ethical hackers… this is how Infomaniak protects your URL data
Monday November 9th, 2020
Encrypted email address: Infomaniak supports HIN for professionals dealing with health-related issues
Monday September 7th, 2020
kMeet, which is still free of charge, gets a makeover and now features moderation and recording
Monday September 7th, 2020
Swiss Made Software: building the technological alternative in the heart of Europe
Wednesday August 26th, 2020
One single password to manage everything: Infomaniak’s continuing its simplification process
Friday August 14th, 2020
Infomaniak 2020 Roadmap: a genuine alternative to the Big Five tech companies
Friday February 21st, 2020
WordPress – global success driven by the efforts of an open-source community
Friday February 21st, 2020
9 reasons to choose Infomaniak to store your data and ensure data confidentiality
Monday February 3rd, 2020
Introducing kDrive: Switzerland’s first collaborative storage solution for SMEs and individuals
Friday December 20th, 2019
Black Friday: Infomaniak is clear – the planet is not something to haggle over
Friday November 29th, 2019
Infomaniak makes life easier for domain name owners and purchasers through bulk transfer
Monday September 23rd, 2019
Application hosting: an on-demand infrastructure to host a public service (case study)
Wednesday September 4th, 2019
How to create a Google Analytics goal for monitoring subscriptions to a newsletter
Friday August 16th, 2019
Web hosting with DIVI: free access to all WordPress themes by Elegant Themes
Thursday June 27th, 2019
Jelastic Cloud: the easy alternative to Amazon Web Services and Google Cloud Platform
Wednesday May 15th, 2019
Infomaniak makes your sites even more secure with Patchman Security Scanner
Friday February 22nd, 2019
Infomaniak launches SwissTransfer, the Swiss high-capacity alternative to WeTransfer
Friday February 15th, 2019
Speed up the page load time of your website anywhere in the world with Fast Anycast DNS
Friday February 1st, 2019
Guest Manager: the one-stop event organisation solution is now more powerful than ever before
Friday January 18th, 2019
Swiss Backup, the Swiss backup solution for Windows, Mac, Linux, iOS and Android
Thursday November 29th, 2018
Infomaniak Sync: the Android app to sync your WorkSpace calendars and contacts
Friday November 9th, 2018
DebConf18 in Taiwan: Infomaniak contributes to Open Source at the highest level
Tuesday October 16th, 2018
WorkSpace 3: the new generation of Swiss Webmail is evolving with its users
Friday September 14th, 2018
Infomaniak launches Jelastic Cloud: the Swiss PaaS platform for developers and businesses
Tuesday September 4th, 2018
ISO 27001: Infomaniak stands out for its optimal management of information security
Friday August 3rd, 2018
Invitation management service: Infomaniak launches a tool for organising your events
Friday July 27th, 2018
Create an on-line store: e-commerce sites are becoming increasingly popular
Wednesday March 21st, 2018
How to create a VPN in Switzerland with a Synology NAS, hosted with Infomaniak
Thursday March 15th, 2018
Infomaniak integrates the European General Data Protection Regulation – GDPR
Tuesday February 6th, 2018
Is your WordPress site not yet in https format? Here is how to enable it
Wednesday November 15th, 2017
5 concrete, simple recommendations for increasing your open rate – Email Marketing
Friday April 28th, 2017
Starting 4 April, your admin console interface is going to be gradually evolving
Thursday March 30th, 2017
Transfer a domain without interrupting the operation of your emails and Internet sites
Monday March 20th, 2017
The Rolex Grand Slam organiser sends its newsletters with Infomaniak: Interview
Thursday November 24th, 2016