Mémoire Vive is a B2B and B2C IT service provider, reseller and approved Apple repair operator. A total of 17 computer experts accompany SMEs based in Western Switzerland in a number of sectors, providing them with the servers, networks and workstations (PC or Mac) they need. With teleworking becoming more widespread, more and more companies are ready to take the next step into the cloud. Mémoire Vive is adapting its offer to this increased demand for remote services. At the heart of the solution is the data backup system, provided by Swiss Backup from Infomaniak.
“We need to provide our customers with the most suitable solutions in terms of power and service availability while maintaining a certain rationality in terms of costs. With Infomaniak, these requirements are met in full.” Gionatan Di Stefano, CTO of Mémoire Vive
Mémoire Vive: providing tailor-made IT services
The firm accompanies SMEs throughout Western Switzerland in their choice of servers, workstations, network and specialist solutions, such as those provided by Infomaniak as well as Synology, Swisscom, etc. The particularity of Mémoire Vive is that it focuses the majority of its IT solutions on services and not solely on the sale of equipment. In addition to providing a rental service, it handles installation, maintenance and assistance as well as organising personalised training courses.
“Providing the customer with the service we would hope to receive ourselves.”
The Mémoire Vive team works in the field and is in close contact with hundreds of SMEs in Westerns Switzerland, year after year. Among the constraints observed among customers, access to cloud solutions that are both efficient and sovereign is a recurrent problem :
“We are witnessing an increase in demand for the new generation of cloud services, on condition that they are based entirely in Switzerland. It is therefore important for us to work with a service provider such as Infomaniak, which guarantees that data remains under Swiss jurisdiction at all times.”
Off-site backup: a question of performance and trust
“Backing up data is always a major responsibility because, in the event of a problem, the survival of companies depends on it. For a number of years, Mémoire Vive has provided a solution based on Synology, primarily used to back up servers. However, while it was necessary to be able to respond to the rapidly changing market, the publisher of its solution, based in Switzerland, was planning on abandoning the project. Teleworking, an increasing number of peripherals, virtual workstations… the changes also result in a simplification of IT tasks with the advent of cloud tools. A backup solution must be able to keep step with these changes.
Trust is the other pillar. It is essential to be able to guarantee the security, integrity, accessibility and sovereignty of data. The backdrop of cyber threats is becoming darker and darker, a fact that is amply reported in the daily news. Ultimately, all these issues taken together severely limit the potential solutions.”
The challenge
- To develop the off-site backup service offer with a cloud solution (performance) guaranteeing data sovereignty and security (trust).
- To propose a scalable solution capable of being deployed on a large scale with adjustments on the fly.
- To respond to the specific needs of the organisations in terms of protection against ransomeware and cryptolocking.
Why choose Swiss Backup from Infomaniak?
“Infomaniak already benefits from a very high level of trust among the companies with which we deal. It is present with our customers with web hostings, the Email Service, the domain names and now kDrive. As an Infomaniak partner, this is important to us as our main concern is reliability in the long run.
Swiss Backup has all the advantages of a complete ready-to-use solution, combined with the Infomaniak guarantees of sovereignty and security. The simplicity of the system means that it can be deployed on a large scale within the framework of our audits. That is really what we expect of a modern specialist backup solution:”
- increased storage space on the fly
- the addition of peripherals
- encryption with your own “zero knowledge” key
- redundant backup on 3 media at all times
- localisation of data centers in Switzerland
The Acronis software provided with Swiss Backup makes it possible to automate tasks and thus reduce costs. It also provides advantages in terms of security:
- detection of ransomware
- monitoring of antivirus updates
- monitoring of system updates
- possibility of taking remote control of workstations
- Swiss Backup already secures the data of Mémoire Vive customers
“We have tested the versatility and reliability of Swiss Backup on a large scale. While we primarily use it to back up servers, we chosen three different use cases to evaluate its capacities in the field. And we are not disappointed!”
More than 100 TB of cloud archiving space for the video production agency Messieurs.ch
“Swiss Backup provides us with guarantees that we would not be able to implement. With our data volumes, we would have had to deploy a profusion of resources, in a way becoming a host ourselves. Upgrading our archiving infrastructure would have seen costs skyrocket. “ Richard Ammann, Head of Operations at Messieurs.ch
The Messieurs agency is one of Mémoire Vive’s customers and among the most sought-after video production agencies in Switzerland. It creates films for prestigious watchmaking companies and for a wide range of advertisers: public authorities, media, players in the Swiss tech sector, etc. With films shot in higher resolution than 4K, the agency’s accumulated video files represent a massive weight, and the volume is constantly growing.
Our work flows (video production) oblige us to install servers on our premises which are copied in our data centers. At the same time, an increasing quantity of our data concerns archiving. A dedicated infrastructure was required with a freely available volume of storage space which was ultimately not used. With this issue compounded by the increasing threat of cyber attacks, this infrastructure had reached its limits.
In the news, we witnessed cyber attacks on public authorities and realised that we wanted to outsource the process of backing up our archives to Infomaniak. These archives are now constantly copied onto three media in different data centers in Switzerland with Swiss Backup.”
“The Infomaniak work ethic corresponds in every aspect to our desire to work with local service providers. Infomaniak is a guarantee of a serious approach that we are looking for and of principles that we share.”
Aubep: backup of servers for more than 100 customers
Mémoire Vive also manages the IT of the company Aubep, near Yverdon. With its ERP /XRP company management solution developed in collaboration with the EPFL, Aubep is present in the systems of a hundred companies. Aubep used a backup solution developed internally using free tools, but this proved to be too fragile. Be it for on-premise, cloud or hybrid infrastructures, they are now all backed up using Swiss Backup from Infomaniak.
“Once again, Swiss Backup has proven its capacity to handle a wide range of configurations. It provides unrivalled security and serves to simplify management by centralising all backups. Mémoire Vive also uses Swiss Backup to secure the Linux servers of Aubep.” Gionatan Di Stefano
Mémoire Vive now recommends Swiss Backup for all its backup plans
As these situations show, Swiss Backup is relevant in most data backup solutions. The Mémoire Vive team increasingly suggests this tool to its customers during its audits. “We do not want to reinvent the wheel. Swiss Backup is a specialist solution, so we take advantage of this. The Acronis tool also enables to automate certain tasks, which is more economical for the customers. ”
A flexible solution perfectly adapted to SMEs
Mémoire vive incorporates Swiss Backup in SMEs of very different sizes, ranging from 3-4 users to more than 50, with storage volumes of between 200 GB and 20 TB per person. The solution secures NAS, macOS, Windows and Linux servers as well as virtual machines. Customers include, for example, law firms, notary offices, architects offices, etc.
The particularities of Infomaniak
How did implementation and collaboration with the Infomaniak team go?
Swiss Backup is an intuitive solution and in the rare cases where we needed help, the excellent FAQs were always available to guide us in how to use it correctly. From time to time, we also contact the support team in the event of errors.
Otherwise, the first thing that springs to mind is attentiveness. The team is attentive to the needs of both the market and the customers, which is actually very pleasing. We know that if something is requested because it is important, the team will make every effort to develop the market.
What improvements could be made?
Because Swiss Backup plays an increasingly important role in our offer, we are keen to have the possibility of accumulating several backups/servers on a single management console. This would enable us to maintain a global view and to manage customers’ backups more efficiently.
How important are environmentally-friendly services to you?
Being “green” is not simply a fashion statement for us. It is clearly something we have strived towards for a number of decades now. With our rental contracts, we offer to take the IT equipment back at the end of the contract to recondition it and thus extend its life cycle. Apple also encourages us in our approach by using green energy. Reducing the number of physical servers on our sites and switching to the Infomaniak Public Cloud is also in line with this approach. We know that this will also reduce the impact of our electricity consumption, for example, all the more so as Infomaniak only uses renewable energies and operates its servers for up to 15 years.
You mentioned the launch of Infomaniak’s Public Cloud? What are your impressions of this experience?
It is still a little early to provide complete feedback. We are very interested and we have already begun migrating our applications to it, such as the 3CX telephone servers. We are continuing to explore it, preparing the helpdesk servers and their wiki. We have numerous projects for the future.
Swiss Backup is changing for companies and organisations
“Swiss Backup is a booming service, and there is therefore huge incentive for us to develop it. Corporate demand to backup company data is increasing considerably and we are very attentive to the needs of our customers to ensure our product evolves accordingly. In addition to this, Swiss Backup should be increasingly used in the future, as we are preparing a function which will make it possible to manage an entire IT park via a single account, using the Acronis software.” Cédric Aguettaz, Developer at Infomaniak
Find out more
Don’t miss all new Infomaniak features
We also suggest...
Partner programme (B2B): become a reseller of Infomaniak services to develop your business
Friday March 25th, 2022
Case study: Axium IT creating a new IaaS offering to migrate customers to Infomaniak’s Public Cloud
Friday February 4th, 2022
Octree is accelerating the adoption of digital participatory democracy with the Infomaniak Public Cloud
Friday November 19th, 2021
Case study: Deeplink is migrating its AI platform from AWS to the Infomaniak Public Cloud
Friday October 1st, 2021
Public Cloud: Infomaniak is launching a sovereign alternative to the GAFAM group at very aggressive rates
Tuesday September 28th, 2021
Events streaming: Théâtre Confiture becomes an innovation laboratory for Infomaniak Tickets
Thursday July 8th, 2021
Webmail that’s 100% independent: Infomaniak offers a unique alternative to GAFAM
Thursday May 20th, 2021
kMeet: the local alternative to Microsoft Teams and Zoom becomes more powerful
Tuesday May 11th, 2021
Datacenter security: how does Infomaniak protect itself against the worst-case scenarios?
Thursday March 18th, 2021
Control over data: data centres are the cornerstones of Infomaniak’s independence
Friday March 5th, 2021
Infomaniak × École 42 Lausanne: free local developer training for world-class skills
Friday January 22nd, 2021
Roadmap 2021: Infomaniak accelerates the development of its independent technology
Tuesday December 8th, 2020
Engineers, whistleblowers, ethical hackers… this is how Infomaniak protects your URL data
Monday November 9th, 2020
Encrypted email address: Infomaniak supports HIN for professionals dealing with health-related issues
Monday September 7th, 2020
kMeet, which is still free of charge, gets a makeover and now features moderation and recording
Monday September 7th, 2020
Swiss Made Software: building the technological alternative in the heart of Europe
Wednesday August 26th, 2020
One single password to manage everything: Infomaniak’s continuing its simplification process
Friday August 14th, 2020
Infomaniak 2020 Roadmap: a genuine alternative to the Big Five tech companies
Friday February 21st, 2020
9 reasons to choose Infomaniak to store your data and ensure data confidentiality
Monday February 3rd, 2020
Introducing kDrive: Switzerland’s first collaborative storage solution for SMEs and individuals
Friday December 20th, 2019
Black Friday: Infomaniak is clear – the planet is not something to haggle over
Friday November 29th, 2019
Infomaniak makes life easier for domain name owners and purchasers through bulk transfer
Monday September 23rd, 2019
Application hosting: an on-demand infrastructure to host a public service (case study)
Wednesday September 4th, 2019
How to create a Google Analytics goal for monitoring subscriptions to a newsletter
Friday August 16th, 2019
Web hosting with DIVI: free access to all WordPress themes by Elegant Themes
Thursday June 27th, 2019
Jelastic Cloud: the easy alternative to Amazon Web Services and Google Cloud Platform
Wednesday May 15th, 2019
Infomaniak makes your sites even more secure with Patchman Security Scanner
Friday February 22nd, 2019
Infomaniak launches Swiss Transfer, the Swiss high-capacity alternative to WeTransfer
Friday February 15th, 2019
Speed up the page load time of your website anywhere in the world with Fast Anycast DNS
Friday February 1st, 2019
Guest Manager: the one-stop event organisation solution is now more powerful than ever before
Friday January 18th, 2019
Swiss Backup, the Swiss backup solution for Windows, Mac, Linux, iOS and Android
Thursday November 29th, 2018
Infomaniak Sync: the Android app to sync your WorkSpace calendars and contacts
Friday November 9th, 2018
DebConf18 in Taiwan: Infomaniak contributes to Open Source at the highest level
Tuesday October 16th, 2018
WorkSpace 3: the new generation of Swiss Webmail is evolving with its users
Friday September 14th, 2018
Infomaniak launches Jelastic Cloud: the Swiss PaaS platform for developers and businesses
Tuesday September 4th, 2018
ISO 27001: Infomaniak stands out for its optimal management of information security
Friday August 3rd, 2018
Invitation management service: Infomaniak launches a tool for organising your events
Friday July 27th, 2018
Create an on-line store: e-commerce sites are becoming increasingly popular
Wednesday March 21st, 2018
How to create a VPN in Switzerland with a Synology NAS, hosted with Infomaniak
Thursday March 15th, 2018
Infomaniak integrates the European General Data Protection Regulation – GDPR
Tuesday February 6th, 2018
Is your WordPress site not yet in https format? Here is how to enable it
Wednesday November 15th, 2017
5 concrete, simple recommendations for increasing your open rate – Email Marketing
Friday April 28th, 2017
Starting 4 April, your admin console interface is going to be gradually evolving
Thursday March 30th, 2017
Transfer a domain without interrupting the operation of your emails and Internet sites
Monday March 20th, 2017
The Rolex Grand Slam organiser sends its newsletters with Infomaniak: Interview
Thursday November 24th, 2016
A specialized partner of Solar Impulse, Infomaniak is actively involved in the adventure
Tuesday June 16th, 2015
Sync your contacts and calendars (even more easily) with the Infomaniak WorkSpace
Tuesday May 5th, 2015
Install Joomla, ownCloud, phpBB, and more… in just a few clicks with Infomaniak hostings
Friday January 23rd, 2015
Rencontres du Management Durable (Sustainable Management Meetings) at the CCIG
Friday June 20th, 2014
The new “Mon Site Facile” tool: easy web site creation in just a few clicks of the mouse
Friday February 28th, 2014